gilis Terms & Conditions

Definitions

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context otherwise requires:

• "gilis" refers to the online gaming platform accessible at gilis.app and all related subdomains, mobile interfaces, and software applications operated under the gilis brand.
• "Platform" means the gilis website, mobile site, and any other digital interface through which gaming services are provided to Players.
• "Player" / "You" / "User" refers to any individual who accesses, browses, registers on, or places wagers through the gilis Platform.
• "Account" means the registered account created by a Player on the gilis Platform for the purpose of accessing gaming services.
• "Real Money Balance" means deposited PHP funds held in a Player's gilis Account that are available for wagering and withdrawal, exclusive of any bonus funds.
• "Bonus Funds" means any promotional credits, free spins equivalents, or match bonus amounts credited to a Player's Account pursuant to a gilis promotion.
• "Wagering Requirement" means the total volume of qualifying bets a Player must place before Bonus Funds and associated winnings become eligible for withdrawal.
• "KYC" means Know Your Customer identity verification procedures required by gilis before processing withdrawals or as otherwise determined necessary.

Acceptance of Terms

By accessing the gilis Platform, creating an Account, or placing any wager, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, together with the gilis Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using the gilis Platform. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the amended Terms.

Eligibility & Registration

To register and use the gilis Platform, you must satisfy all of the following eligibility criteria at the time of registration and at all times during your use of the Platform:

1. You must be at least 21 years of age, consistent with the minimum age requirement for casino-style gambling in the Philippines.
2. You must be accessing the Platform from a jurisdiction in which online gaming is lawful. It is your sole responsibility to determine whether online gaming is legal in your jurisdiction before registering.
3. You must not be a resident of any jurisdiction in which online gaming is expressly prohibited by applicable law.
4. You must not be an employee, director, officer, or agent of gilis, nor an immediate family member of any such person.
5. You must not have been previously excluded, suspended, or banned from the gilis Platform for any reason.
6. You must register using your own true, accurate, and complete personal information. Providing false, incomplete, or misleading registration details is a material breach of these Terms.

gilis reserves the right to request documentary evidence of eligibility at any time, including government-issued identification, proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation within the timeframe specified by gilis may result in Account suspension or closure.

Account Management

Each Player is permitted to hold only one (1) registered Account on the gilis Platform. The creation of multiple accounts by the same individual, whether using the same or different personal details, payment methods, or devices, constitutes a material breach of these Terms and will result in the closure of all associated accounts and the forfeiture of any balances therein.

You are solely responsible for maintaining the confidentiality of your gilis login credentials, including your username, password, and any two-factor authentication codes. gilis will never request your password through any channel, including email, live chat, or telephone. You must notify gilis immediately at [email protected] if you suspect any unauthorised access to or use of your Account.

gilis shall not be liable for any loss or damage arising from your failure to maintain the confidentiality of your login credentials or from any authorised or unauthorised use of your Account by a third party resulting from your failure to comply with this clause.

gilis reserves the right to suspend, restrict, or close any Account at its sole discretion where it has reasonable grounds to believe that the Account is being used in breach of these Terms, in connection with fraudulent activity, or in a manner that poses a risk to the integrity of the Platform.

Deposits & Withdrawals

All financial transactions on the gilis Platform are denominated in Philippine Peso (PHP). gilis accepts deposits via the following payment methods: GCash, PayMaya, BPI online banking, BDO online banking, Metrobank online banking, Visa, and Mastercard. Available payment methods are subject to change at gilis's discretion.

Deposits are generally credited to your Real Money Balance promptly upon successful processing; however, processing times may vary depending on the payment provider. gilis accepts no liability for delays caused by third-party payment processors or your banking institution.

Withdrawal requests are subject to the following conditions:

• Your Account must have successfully completed KYC verification before any withdrawal is processed.
• Withdrawals may only be made to a payment method registered in your own name and previously used for a deposit, or otherwise verified by gilis.
• Any applicable Wagering Requirements associated with Bonus Funds must be fully satisfied before any portion of your balance attributed to bonus play becomes withdrawable.
• gilis reserves the right to conduct additional security and fraud checks on any withdrawal request, which may extend processing times.
• Minimum and maximum withdrawal amounts apply and are displayed within the Cashier section of your Account.

gilis does not charge fees for standard deposits or withdrawals; however, your payment provider may apply their own transaction fees. gilis is not responsible for any fees imposed by third-party payment processors.

Bonuses & Promotions

gilis may offer welcome bonuses, reload bonuses, free spins, cashback promotions, and other promotional incentives to eligible Players from time to time. All promotions are subject to specific terms published on the relevant promotion page, which shall be read in conjunction with these general Terms & Conditions.

Unless expressly stated otherwise in the specific promotion terms, the following general bonus conditions apply to all gilis promotions:

• Bonus Funds are credited separately from Real Money Balance and are used first when placing wagers, unless the promotion terms specify otherwise.
• Wagering Requirements must be completed within the validity period specified for each promotion. Bonus Funds and associated winnings that remain unconverted at the expiry of the validity period will be removed from your Account without notice.
• Not all games contribute equally to Wagering Requirements. Live casino games, slots, and table games may carry different contribution percentages as specified in individual promotion terms.
• gilis reserves the right to modify, suspend, or cancel any promotion at any time, with or without prior notice, provided that any modification does not disadvantage Players who have already commenced satisfying Wagering Requirements in reliance on the original terms.
• Bonus abuse, including but not limited to creating multiple accounts to claim the same bonus, exploiting technical errors, or engaging in low-risk wagering patterns designed to exploit bonus conditions, will result in the forfeiture of all Bonus Funds and associated winnings, and may result in Account closure.

Gaming Rules

Each game available on the gilis Platform is governed by specific game rules displayed within the game interface. Players are responsible for familiarising themselves with the applicable rules before placing any wager. In the event of any conflict between in-game rules and these Terms & Conditions, these Terms shall prevail.

All wagers placed on the gilis Platform are final once confirmed. gilis does not permit the cancellation or amendment of confirmed bets except in circumstances where gilis determines, at its sole discretion, that a manifest error has occurred. In such cases, gilis reserves the right to void affected wagers and refund the wagered amount to the Player's Real Money Balance.

A "manifest error" includes, but is not limited to, obvious typographical errors in odds or game parameters, technical malfunctions that materially affect the outcome of a game, and display errors resulting from software faults. gilis's determination as to whether a manifest error has occurred is final and binding.

Prohibited Conduct

The following conduct is strictly prohibited on the gilis Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and will result in immediate Account suspension, permanent closure, forfeiture of all balances, and, where applicable, referral to relevant law enforcement authorities:

• Cheating, colluding with other Players, or using any form of artificial intelligence, bot, script, or automated software to gain an unfair advantage in any game.
• Registering more than one Account on the gilis Platform, whether in your own name or using fictitious, borrowed, or third-party identities.
• Depositing, wagering, or withdrawing funds that are derived from criminal activity, including but not limited to money laundering, fraud, or proceeds of illegal gambling operations.
• Exploiting software bugs, vulnerabilities, or technical errors in the gilis Platform for financial gain. Players who discover any error or vulnerability must report it to gilis immediately and refrain from exploiting it.
• Engaging in any conduct that disrupts, interferes with, or compromises the integrity or security of the gilis Platform or its underlying technical infrastructure.
• Misrepresenting your identity, age, or location to circumvent eligibility requirements or jurisdictional restrictions.
• Facilitating access to the gilis Platform by any person who does not meet the eligibility requirements set out in Section 3 of these Terms.

Intellectual Property

All content on the gilis Platform, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software, is the property of gilis or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the gilis Platform solely for your personal, non-commercial gaming purposes. This licence does not permit you to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from the gilis Platform without the prior written consent of gilis.

Any unauthorised use of gilis intellectual property is strictly prohibited and may give rise to civil and criminal liability under applicable Philippine and international law.

Privacy & Data

gilis collects, processes, and stores your personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an Account on the gilis Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

gilis processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Your data is used to operate your Account, process transactions, verify your identity, comply with legal obligations, and improve the gilis Platform experience.

gilis will not sell, rent, or otherwise transfer your personal data to third parties except as required to provide the gaming services (e.g., payment processors, identity verification providers), as required by applicable law or regulatory authority, or with your explicit consent.

Responsible Gaming

gilis is committed to promoting responsible gaming practices and providing tools that help Players manage their gaming activity. Online gaming should be an enjoyable form of entertainment. If it ceases to be enjoyable or begins to cause financial, emotional, or social harm, Players are encouraged to make use of the responsible gaming tools available through their gilis Account.

The following responsible gaming tools are available to all registered gilis Players:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts to control your spending.
• Session Time Reminders: Configure alerts to notify you when you have been logged in for a specified period.
• Reality Check: Receive periodic notifications of your net gaming activity during a session.
• Take a Break: Temporarily suspend your Account for a period ranging from 24 hours to several weeks.
• Self-Exclusion: Permanently or long-term exclude yourself from the gilis Platform for a minimum period of six months.

gilis reserves the right to apply responsible gaming restrictions to any Account at its discretion where it has reasonable grounds to believe a Player may be experiencing gambling-related harm. Players subject to self-exclusion will not be permitted to register a new Account during the exclusion period.

Limitation of Liability

To the fullest extent permitted by applicable law, gilis and its directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure, arising out of or in connection with your use of the gilis Platform, whether based on warranty, contract, tort, or any other legal theory.

gilis does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. gilis makes no representations or warranties of any kind, express or implied, regarding the operation or availability of the Platform or the accuracy, completeness, or currentness of any content thereon.

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, gilis's liability shall be limited to the maximum extent permitted by applicable law. In no event shall gilis's total liability to you for all claims arising from your use of the Platform exceed the total amount of real money deposits made by you to your gilis Account in the three (3) months immediately preceding the event giving rise to the claim.

Termination

gilis reserves the right to suspend, restrict, or permanently close your Account at any time, with or without prior notice, for any reason including but not limited to: breach of these Terms & Conditions; suspected fraudulent, illegal, or abusive activity; failure to complete KYC verification; prolonged Account inactivity; or at gilis's sole discretion for any other legitimate business reason.

You may close your Account at any time by contacting gilis customer support at [email protected]. Upon closure of your Account, any Real Money Balance remaining after the deduction of applicable fees and forfeiture of Bonus Funds will be returned to you via your verified payment method, subject to completion of any outstanding KYC requirements.

Accounts that have been closed due to a breach of these Terms, fraud, or prohibited conduct are not entitled to the return of any funds held at the time of closure. gilis reserves the right to withhold and forfeit any balance in such accounts pending investigation and, where applicable, referral to relevant authorities.

Termination of your Account does not affect any rights or obligations accrued prior to the date of termination, including any outstanding wagering requirements, pending withdrawal requests subject to investigation, or any liability arising from breach of these Terms.

Amendments

gilis reserves the right to amend, update, or replace these Terms & Conditions at any time. Where amendments are material, gilis will make reasonable efforts to notify registered Players via the email address associated with their Account or by displaying a prominent notice on the Platform prior to the amendments taking effect.

Non-material amendments, such as corrections of typographical errors, clarifications of existing provisions, or changes required by applicable law or regulatory guidance, may be made without advance notice. The date of the most recent update is displayed at the top of this page.

Your continued use of the gilis Platform following the effective date of any amendment constitutes your acceptance of the amended Terms & Conditions. If you do not agree to the amended Terms, you must cease using the Platform and may close your Account by contacting gilis customer support.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Philippines, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms & Conditions, or the breach, termination, or validity thereof, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

If any provision of these Terms & Conditions is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. If modification is not possible, the offending provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

The failure of gilis to enforce any right or provision of these Terms shall not be construed as a waiver of that right or provision. A waiver of any breach shall not constitute a waiver of any subsequent breach of the same or any other provision.

Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the gilis Platform, please contact our customer support team using the details below. All queries are handled in English and are responded to within our standard operating hours.

• Email: [email protected]
• Support Hours: 8:00 AM – 12:00 AM PHT (GMT+8), daily
• Language: English

For complaints that cannot be resolved through our customer support team, you may escalate the matter in accordance with the dispute resolution procedures set out on our FAQ page. gilis is committed to resolving all legitimate complaints in a fair, timely, and transparent manner.