Responsible Gaming
at gilis
gilis is committed to providing a safe, fair, and enjoyable gaming environment for every Filipino player. We believe that gaming should always be a form of entertainment — never a source of financial stress or personal harm.
Playing Smart, Playing Safe
At gilis, responsible gaming is not just a policy — it is a core part of how we operate. We serve Filipino players from Manila to Davao, Cebu to Quezon City, and we take seriously our duty of care to each and every one of them. Whether you enjoy our JILI slots, live baccarat tables, bingo rooms, or sports betting markets, the gilis platform is built with safeguards designed to keep your experience enjoyable and within your personal boundaries.
The Philippine gaming landscape is regulated by PAGCOR (Philippine Amusement and Gaming Corporation), which sets responsible gaming standards that all licensed operators must follow. gilis fully aligns with PAGCOR's responsible gaming framework, ensuring that Filipino players have access to the tools and information they need to stay in control of their play.
Strict 21+ Age Policy
In accordance with Philippine law and PAGCOR regulations, the gilis platform is strictly for individuals who are 21 years of age or older. All players are required to complete identity and age verification (KYC) before accessing real-money games. Any account found to belong to a person under the age of 21 will be immediately suspended and all funds will be returned via the original payment method.
Parents and guardians: please use parental control software to prevent underage access to online gambling platforms.
Our Responsible Gaming Commitments
gilis has built multiple layers of player protection directly into the platform. These tools are always available in your account settings, free of charge.
Deposit Limits
Set daily, weekly, or monthly PHP deposit limits on your gilis account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Session Time Limits
Set a maximum session duration for your gaming sessions on gilis. When your chosen time limit is reached, you will receive an alert and the option to end your session. You can also enable mandatory session break reminders every 30 or 60 minutes.
Reality Checks
gilis can display periodic on-screen reminders showing how long you have been playing and your net win/loss for the session in PHP. These reality checks help you stay aware of your gaming activity without interrupting your experience.
Take a Break
Need a short pause? Use the Take a Break feature to temporarily suspend your gilis account for 24 hours, 7 days, or 30 days. During this period, you cannot log in or place bets. Your account and balance remain safe until the break ends.
Self-Exclusion
For players who need a longer break, gilis offers self-exclusion periods of 6 months, 1 year, 3 years, or permanently. Self-exclusion is a firm commitment — gilis will not accept deposits or bets from an excluded player during the exclusion period.
Loss Limits
Set a maximum net loss you are comfortable with over a daily, weekly, or monthly period. Once your loss limit is reached, further bets will be declined for the rest of that period. This tool helps you protect your bankroll and stay within your budget.
KYC Verification
All gilis players must verify their identity and age before making their first withdrawal. Our KYC process confirms that every real-money player is a real Filipino adult aged 21 or over, helping prevent underage gambling and financial fraud.
Support Anytime
Our English-speaking customer support team is available daily from 8:00 AM to midnight PHT. If you feel your gaming is becoming a problem, contact us — our team is trained to discuss responsible gaming options and connect you with the right resources.
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or experience level. Being aware of the warning signs is the first step toward getting help. gilis encourages all players to honestly assess their own gaming habits regularly.
Chasing losses — spending more money trying to win back what you have already lost, often leading to larger losses.
Gambling beyond your budget — regularly spending more on gaming than you planned or can afford, including using money set aside for bills, rent, or food.
Preoccupation with gambling — thinking about past gaming sessions or planning the next one constantly, even during work or family time.
Hiding your gambling — lying to family members or loved ones about how much time or money you spend on gaming platforms like gilis.
Gambling as escape — using gaming as a way to cope with stress, anxiety, depression, or difficult personal circumstances rather than for entertainment.
Unable to stop — feeling unable to reduce or stop gambling despite wanting to, or experiencing restlessness and irritability when trying to cut back.
Borrowing money to gamble — taking out loans, borrowing from friends or family, or using credit cards specifically to fund gambling activity.
Ask Yourself These Questions
If you answer "yes" to two or more of the questions below, we strongly encourage you to use gilis's responsible gaming tools or seek support from a professional counselling service.
Have you ever spent more money on gaming than you originally planned during a single session at gilis or any other platform?
Have you ever felt the need to increase your bet sizes to feel the same level of excitement or satisfaction from gaming?
Has your gaming activity ever negatively affected your relationships, work performance, or financial stability in the Philippines?
Have you ever tried to stop or reduce your gaming but found it difficult to follow through on that decision?
Do you sometimes feel guilty, anxious, or distressed after a gaming session, especially when you have lost money?
Self-Exclusion at gilis
Self-exclusion is the most powerful responsible gaming tool available on the gilis platform. When you self-exclude, your account is locked and you are prevented from logging in, depositing, or placing any bets for the duration of your chosen exclusion period. gilis takes self-exclusion seriously — our system does not allow excluded players to create new accounts during the exclusion window.
Self-exclusion at gilis can be set for a minimum of 6 months and up to a permanent lifetime ban. Permanent self-exclusion cannot be reversed. All other exclusion periods require a cooling-off wait before they can be lifted, and reactivation is never automatic.
How to Self-Exclude on gilis
- 1 Log in to your gilis account and navigate to the Account Settings page.
- 2 Select the Responsible Gaming tab from the settings menu.
- 3 Choose Self-Exclusion and select your preferred exclusion duration (6 months, 1 year, 3 years, or Permanent).
- 4 Confirm your decision. Your exclusion takes effect immediately and cannot be reversed within the exclusion window.
- 5 You will receive a confirmation email at your registered address. Any pending withdrawals will be processed normally.
- 6 Alternatively, contact our support team at [email protected] and we will process the self-exclusion on your behalf.
Your Responsible Gaming Toolkit
All the tools below are available directly inside your gilis account — no need to contact support to activate them. Take control of your gaming experience today.
Daily / Weekly / Monthly Deposit Limits
Choose the time frame that fits your budget. Limit your total PHP deposits across all payment methods — GCash, PayMaya, BPI, BDO, or Metrobank — for the selected period.
Instant EffectWager / Bet Limits
Cap the maximum single-bet amount or total wagering volume per day. Useful for players who enjoy high-stakes tables like baccarat or live dealer games but want to keep sessions measured.
CustomisableSession Duration Alerts
Receive an on-screen notification after a set amount of play time. You can choose alerts every 30, 60, or 120 minutes, keeping you aware of how long you have been playing without forcing a stop.
Non-IntrusiveNet Loss Tracking
View your real-time net win/loss in PHP for any period directly in your account dashboard. Transparency about your gaming finances is the foundation of responsible play at gilis.
Real-TimeBonus Opt-Out
Not comfortable with promotional incentives? You can opt out of all bonus offers and marketing communications from gilis at any time. This prevents bonus-driven impulse play and keeps your decisions purely personal.
OptionalAccount Closure
If you wish to permanently close your gilis account, contact our support team. All remaining balance will be returned to your registered payment method. Closure is not the same as self-exclusion and can be reversed by re-registering after a waiting period.
Permanent OptionSupport Resources for Filipino Players
If you or someone you know needs support related to problem gambling, the following organisations provide free, confidential assistance in the Philippines.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation operates a national responsible gaming programme for players across the Philippines, including self-exclusion registration and gambling awareness campaigns.
NCMH Crisis Hotline
The National Center for Mental Health (NCMH) in the Philippines offers a 24/7 mental health crisis hotline. Problem gambling can lead to serious mental health challenges — do not hesitate to reach out for confidential support.
Gamblers Anonymous Philippines
Gamblers Anonymous (GA) operates support groups in Manila, Cebu, Davao, and other major Philippine cities. GA meetings are free, anonymous, and open to anyone who feels their gambling has become unmanageable.
gilis Support Team
Our trained support agents at gilis are available daily from 8:00 AM to midnight PHT. Contact us at [email protected] for direct help activating any responsible gaming tool on your account.
Gaming is best enjoyed in control. Explore gilis Casino with your responsible gaming tools active, or log in to review and update your account limits today.